Helpdesk & Desktop Support

Speak to a live Diamond Desk member 24/7

Do you keep submitting tickets, but no one seems to care?

Diamond Desk is a concierge helpdesk (Level 1) and desktop support (Level 2) solution, focused on delivering an elite support experience, fueled by a heavily credentialed team of software engineers, architects, and analysts.

We look forward to helping you:

Diamond Desk Level I (Helpdesk and Triage) team provides the first line of defense and initial contact point. This team possess outstanding communication and troubleshooting skills, responsible for the initial intake and triage of client issues. The Level I team will quickly diagnose/fix/resolve the issue, or escalate to the Diamond Edge Level II team.

Workstations
Antivirus
Antispam
Spyware detection and removal
External Penetration Testing
Vulnerability Assessment Management
Patch Management (Critical)
Servers
Domain Services
Group Policy Object Management
Backup Management
Image Management

Diamond Desk Level II (Network and Systems Engineering) team consists of experienced System, Network, Storage, and Virtualization Engineers. This team is responsible for Diamond’s support tools allow for easy remote access to servers and end user machines.

Network and Switch Management
Router Management
Firmware Updates
Local L2-L7 Management
VLAN Segmentation
Firewall Rules Management
VPN Management
Threat Detection and Prevention
Multicast Image Deployment
Office 365 Management
Mobile Devices
Archiving
Recovery Services
Backup and Recovery Management
Software Purchasing
Domain Management
Systems and Network Monitoring